Frequently Asked Questions
Everything you need to know about StarBy.
Our live customizer lets you upload any image or add text, then position, scale, and rotate it on a product mockup in real time. What you see is what you get — the preview matches the final print.
We use premium DTG (Direct-to-Garment) printing for apparel and giclée fine-art printing for posters and prints. All prints are rated for 200+ wash cycles on apparel.
Since each item is made to your exact specification, we can't accept returns on customized products unless there's a manufacturing defect. Non-customized items can be returned within 14 days.
Standard production is 3-5 business days. Rush production (1-2 days) is available for select products at an additional charge.
PNG and JPG files up to 20MB. For best results, use high-resolution images (300 DPI or higher). Our customizer will warn you if your image resolution is too low for your selected print size.
Yes! We ship to 50+ countries. International shipping typically takes 7-14 business days. Exact delivery times and costs are calculated at checkout based on your location.
A split poster takes one image and divides it across 2, 3, 4, or 6 separate panels. When hung together with slight spacing, it creates a stunning gallery-style wall art installation.
Absolutely. Our customizer gives you a live, real-time preview of your design on the actual product. For split posters, you can preview the panel separation effect before ordering.